NEED HELP?
This manual has all the feature operations and troubleshooting you need to
install and operate your new VTech telephone Please take the time to review
thoroughly to ensure proper installation of this VTech innovative and feature
rich product You can also visit our website at www vtechphones com for
support, shopping, and everything new at VTech
In Canada, please visit www vtechcanada com
VTech toll free 1-800-595-9511
In Canada dial 1-800-267-7377
Before you begin
Parts checklist:
1 Base unit
2 Handset
3 Color handset brackets and
base plates
4 AC power adaptor
5 Belt clip
6 Telephone line cord
7 Battery
•
Important!
Before using
this telephone,
you must read
Important
safety
instructions on
pages 37-38
2 Handset 3 Color handset brackets
1 Base unit
8 User’s manual
9 Battery compartment cover
and base plates
10 Headset (with model gz2338,
see page 28)
Topurchasereplacementbatteries,
visit us on the web at www
vtechphones com or call VTech
Communications, Inc at 1-800-
595-9511 In Canada, contact
VTech Telecommunications
CanadaLtd atwww vtechcanada
com or 1-800-267-7377
4 AC Power adaptor
5 Belt clip
6 Telephone line cord
7 Battery
8 User’s manual
9 Battery
compartment cover
10 Headset (model gz2338)
4
Installation
Installing handset battery
1 Plug the battery connector securely into the jack inside the battery compartment according to the
color-coded label
2 Insert battery in the center of the battery compartment
• Use only the
VTech battery
and AC power
adaptor
supplied with
this telephone
• Recharging of
a fully depleted
battery may take
up to 16 hours
A fully charged
battery could
provide up to
5 hours of talk
time, or up to 5
days of standby
time
3
Press down on the wired side until the battery securely snaps into place
4 Neatly tuck the wires inside the battery compartment
5 Position the battery compartment cover and slide it towards the unit until it clicks into place
6 Put the handset in the base unit to start charging the new battery for at least 16 hours
7 After the battery is fully charged, press ON on the handset and you should hear a dial tone
• Place the
handset in the
base unit when
not in use to
ensure optimum
performance
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5
Installation
Low battery warning
A low battery warning idicates one of the following:
1 There is no battery in your handset The supplied battery must be installed in the handset
2 The battery needs to be replaced, or
3 The battery is installed incorrectly Re-install according to the instructions on page 5
When in low battery mode, the LOW BATTERY icon will be on and an alarm will sound until the
handset is returned to the base unit for recharging When the phone is on, the words LOW BATTERY
will replace the words PHONE ON When the battery has been charged, these features will return
to normal
•
•
If the phone will
not be used for
a long period of
time, remove the
battery to prevent
possible leakage
If you have any
trouble installing
your phone,
please refer to the
troubleshooting
section near the
end of this manual
Choose a location
For optimum performance of your cordless telephone
system:
1 Choose a central location for your base unit
2 Install your base unit and any accessory handsets as far
away as possible from other electronic equipment such
as personal computers, television sets and microwave
ovens
•
Use only the
VTech battery and
AC power adaptor
supplied with this
telephone
3 In locations where there are multiple cordless telephones,
separate base units as far as possible from each other
4 Install your telephone equipment away from heat sources
and direct sunlight
5 Avoid excessive moisture, dust or extreme cold
6
Installation
Connection
1 Choose a location for the base near an electrical outlet and telephone jack
2 Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit
Then plug the adaptor into a standard electrical outlet (110V AC) not controlled by a wall switch
3 Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to
the wall jack
If you subscribe to DSL service
If there is interference during telephone conversations and/or your caller ID features are not functioning
properly, install a noise filter to the telephone line between the base unit and the telephone wall jack.
Contact your DSL provider for a noise filter.
To power outlet (120V AV, 60Hz)
AC power adaptor
To single-line
telephone jack(RJ11C)
Telephone line cord
Noise filter (optional)
(For DSL users)
7
Installation
Removable handset and base
plates
Your phone comes with additional handset
brackets and base plates of various colors
thesebracketsandplatesareinterchangeable
to suit your mood or room decor
Handset brackets
1 Carefully remove the handset’s top
bracket and/or bottom bracket by pressing
inward towards the center of the phone,
then pull the bracket off slowly
2 Attach the new top bracket and/or bottom
bracket by aligning the two sides of the
plate with the slots on the phone Gently
push the brackets towards the center
of the phone until it locks securely into
place
1
2
Base plate
1 Carefully remove the base plate by
inserting your thumb in the slot just below
the FIND HANDSET button and lift the
color plate from the base
2 Align the tabs on the back of the new base
plate with the appropriate openings in the
base unit and then align the two front tabs
before snapping the plate into position
1
2
8
Handset features
(CID/VOL-)
SELECT
•
When the phone is not in use, press to
display caller ID information
Press and hold for two seconds while in idle
mode to adjust ringer volume A double beep
will sound at the lowest setting
During a call, press to lower listening vol-
ume A double beep will sound at the lowest
setting
•
Press to store a programming op-
tion, or to store a directory entry
•
(
/DIR VOL+)
•
•
When the phone is not in use, press
to display directory entries
Press & hold for 2 seconds during
idle mode to adjust ringer volume
A double beep will sound when rhe
lowest setting is reached
During a call, press to increase
listening volume A double beep will
sound when the highest setting is
reached
•
TALK
•
Press this button before dialing the number
•
to make a call
-OR-
Dial the number (use
to backspace and
correct digits), then press this button to
make a call
Press any key except OFF, CID/VOL-,
DIR/VOL+ to answer a call
While on a call, when there is a call waiting
alert, press this button to take the new call,
then press this button again to return to the
original call
When the phone is in use, this button will
glow steadily When a call is on hold, it will
flash.
OFF
•
•
During a call, press to hang up
•
•
While the handset is ringing, press
to silence the ringer
Press and hold for two seconds
while in idle mode to erase the
MISSED CALLS display
During programming, press to exit
without making changes
•
•
•
REDIAL/PAUSE
•
Press TALK, then press this button
to call the last number dialed
-OR-
CHAN/REMOVE
•
•
Switch to a clear channel while on a call
While handset is not in use, press and hold
to delete all records in the call log
When viewing the call log, press to delete
the current record
Press this button, then press TALK
to call the last number dialed
While handset is not in use, press
this button twice to delete the last
number dialed from this telephone
While dialing or entering numbers
into the directory, press to insert a
four-second dialing pause
•
•
PROG
Press to enter programming mode while
the handset is idle (off)
•
9
Base features
CHARGE/IN USE Indicator
FIND HANDSET
•
•
•
Flashes when the handset is in use
Flashes in unison with incoming ringing
On steadily when the handset is charging in the
Press to page the handset for up to 60 seconds
Press again, press OFF, or place the handset in
its base to cancel the page
base
10
Telephone operation
Set handset ringer
You can select from four traditional ringers, thirteen musical ringers, or turn the ringer OFF
1 Make sure the handset is idle (off)
2 Press PROG
3 Press until the screen displays RINGER: and the current setting
4 Press SEL. The current setting blinks, and you will hear a sample of the ring tone
5 Press or to hear a sample of each ring tone
•
If you set the
ringer volume to
OFF, the phone
will not ring during
an incoming call
6 Press SEL to choose the desired ring tone If you chose a musical ringer or one of your personal
ring tones, the handset will display, for example:
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7 Press or to adjust the volume level
8 Press SEL to confirm the volume setting. A confirmation tone will sound. To set ringer volume,
press and hold CDI/VOL- or DIR/VOL+ keys
Set date and time
If you subscribe to caller ID service, the date and time will be set automatically with the first incoming
call If you do not have caller ID service, the date and time can be set manually:
1 Make sure the handset is idle (off)
2 Press PROG
3 Press until the screen displays DATE/TIME
4 Press SEL The current month blinks
5 Use
or to adjust the month, then press SEL
6 Repeat step 5 to adjust the day, hour, minute and
or (to indicate am or pm) You’ll hear a
confirmation beep.
BASIC OPERATION 11
Telephone operation
Dial mode (preset to tone)
If you have touch tone service, the phone is ready to use as soon as the battery is charged
If you have pulse (rotary) service, the dial mode must be changed
1 Make sure the handset is idle (off)
2 Press PROG
3 Press until the screen displays DIAL MODE: and the current setting
4 Press SEL The current setting blinks
5 Press or The screen displays TONE or PULSE
6 Press SEL to save. You’ll hear a confirmation beep.
Temporary tone dialing
If you have pulse (rotary) service, you can change from pulse to touch tone dialing during a call by
pressing *TONE This is useful if you need to send touch tone signals for access to telephone banking
or long distance services
1 Dial the number
2 Press *TONE Buttons pressed after this send touch tone signals
3 After you hang up, the phone automatically returns to pulse dial service
Language
You can select English, Spanish or French
1 Make sure the handset is idle (off)
2 Press PROG
3 Press or until the screen displays LANGUAGE
4 Press SEL The current setting blinks
5 Press
or to select among ENGLISH, SPANISH or FRENCH When the desired language is
displayed, press SEL or PROG. A confirmation tone will sound.
12
Telephone operation
Operating range
This cordless telephone operates within the maximum power allowed by the Federal Communications
Commission (FCC) Even so, this handset and base can communicate over only a certain distance
— which can vary with the locations of the base and the handset, the weather, and the construction
of your home or office.
If the handset receives a call while out of range, the handset might not ring — or if it does ring,
the call might not connect well when you press TALK Move closer to the base, then press TALK
to answer the call
If the handset is moved out of range during a phone conversation, there might be interference
To improve reception, move closer to the base
If the handset moves out of range without your pressing OFF, the phone will be left off the
hook To hang up properly, walk back within range, periodically pressing OFF
13
Telephone operation
Displaying screen messages
Screen displays:
** RINGING **
CONNECTING...
PHONE
When:
There is a call coming in
The handset is waiting for a dial tone
The handset is in use
The base is paging the handset
The battery needs to be recharged
** PAGING **
LOW BATTERY
The handset is changing to one of the 30 channels available for better
reception
SCANNING...
Together with an error tone when the base power is off and TALK is
pressed
CAN’T CONNECT
NEW VOICE MAIL
Displays when handset is out of range and an attempt to dial failed
There are telephone company voicemail
14
Speed dial
You can store as many as nine frequently dialed telephone numbers with names (up to 15 characters
and 24 digits in each location) into the speed dial memory locations you assign in the handset
•
The entries stored in
speed dial memory
will be marked 1
through 9 in the
telephone directory
Press OFF anytime
to exit the speed dial
mode
When the memory
is full, the screen
displays MEMORY
FULL, an error
Store a speed dial entry
1 Press PROG
2 Press or until the screen displays SPEED DIAL
3 Press SEL The screen displays ENTER 1-9
4 Press the key (1 through 9) for the memory location for the new entry
The screen displays ENTER NAME
5 Using the chart below, enter up to 15 characters for the name to be stored with the
number Use to backspace and make corrections; use to advance or add a space
•
•
tone sounds and no
new entry can be
stored until an entry
is deleted from the
speed dial memory
or the telephone
directory
Take caution when
assigning speed dial
location numbers
in memory If the
location already
has an entry stored,
the new entry
will overwrite the
existing one Be
careful not to save
over entries you do
not wish to delete
from memory
6 When finished entering the name, press SEL or PROG The screen displays ENTER
NUMBER
Presses
Dial Key Once
Twice 3 Times 4 Times 5 Times 6 Times
1
1
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
2
3
4
5
6
7
8
9
•
D
G
J
L
M
O
R
V
Y
P
7
9
T
W
0
0
*
*
&
‘
,
-
#
#
15
Speed dial
7 Enter the telephone number Use
to backspace and make a correction Press REDIAL/PAUSE
to store a pause in the dialing sequence
-OR-
•
When an incoming
phone number
matches an
existing number
in the directory
or speed dial, the
stored name will
be displayed on
the screen
Press REDIAL/PAUSE to display the last number dialed
8 Press SEL or PROG The screen displays DISTINCT RING? and the current setting
9 Press or
from this number by changing to a distinctive ring tone after the first or second ring. Choose N for
a normal ring tone
10 Press SEL or PROG to confirm your selection.
If you chose Y, the screen displays:
If N is chosen, skip to Step 12
11 The ringer name will blink Press
to change the setting Choose Y (for yes) if you wish the phone to alert you to calls
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��
or
for the desired ring
tone
12 Press SEL or PROG to confirm your selection.
16
Speed dial
Edit a speed dial entry
1 Press and hold the memory location key (1 through 9) of the entry
to be edited
2 When the screen displays the desired number, press SEL Then
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press or until EDIT flashes, Press SEL
����������
3 The screen displays the name and number The cursor appears
at the end of the name Use or and the dial pad keys to edit
the name Press SEL to move to edit the number Press SEL to
continue and edit the distinct ring tone Follow steps 9 through
12 in Storing an Entry in Speed Dial Memory
��
Delete a speed dial number
1 Press and hold the memory location key (1 through 9) of the entry
to be deleted
2 When the screen displays the number to be deleted, press SEL
�����
�����������
Then press or
until ERASE flashes.
����������
3 Press SEL The screen displays ERASE NO YES and the number
��
The current choice flashes.
4 Press or until YES flashes.
5 Press SEL. A confirmation tone will sound.
17
Speed dial
Dial a speed dial number
1 Press and hold the memory location key (1 through 9) of the
entry you wish to dial
2 Press TALK to dial the displayed memory number
Re-assign speed dial locations
1 Press and hold the memory location key (1 through 9) of the
entry you wish to reassign
2 When the screen displays the number you want to reassign,
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press SEL Then press
or
until SPEED flashes.
����������
3 Press SEL The screen displays ENTER 1-9 and the
number
��
4 Press the keys (1 through 9) to re-assign this entry into another
memory location. A confirmation tone will sound.
18
Directory
Your phone can store 20 telephone numbers with names (including nine speed dial entries), each
up to 15 characters for the name and 24 digits for the number
•
Press OFF
anytime to exit
directory
Store a directory entry
1 Press PROG The screen displays DIRECTORY
2 Press SEL The screen displays ENTER NAME
3 Using the chart below, enter up to 15 characters for the name to be stored with the number Use
to backspace and make corrections, and to advance or add a space
Press
Dial key Once
Twice 3 times 4 times 5 times 6 times
1
1
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
2
3
4
5
6
7
8
9
D
G
J
L
M
O
R
V
Y
P
7
9
T
W
0
0
*
*
&
‘
,
-
#
#
4 When finished entering the name, press SEL or PROG The screen displays ENTER
NUMBER
5 Enter the telephone number Use to backspace and make corrections Press REDIAL/PAUSE
to store a pause in the dialing sequence
19
Directory
-OR-
Press REDIAL/PAUSE to display the last number dialed from this phone
6 Press SEL or PROG The screen displays DISTINCT RING? and the current setting
7 Press or to change the setting Choose Y (for yes) if you wish the phone to alert you to calls
from this number by changing to a distinct ring tone after the first or second ring. Choose N for a
normal ring tone
•
If you choose N,
skip to Step 10
10 Press SEL or PROG to confirm your selection.
If you choose Y, the screen displays:
If N is chosen, skip to Step 12
11 The ring tone name will blink Press or for the
desired ring tone
12 Press SEL or PROG to confirm your selection.
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����������
��
20
Directory
Edit a directory entry
1 Press The screen displays DIRECTORY
2 Press or to scroll alphabetically through the entries
-OR-
Press the dial pad key for the first letter of the entry to be edited.
3 When the screen displays the desired entry, press SEL Then press until EDIT flashes.
•
When memory is
full, the screen
displays MEMORY
FULL; an error
tone sounds, and
no new entry can
be stored until an
existing entry is
deleted
����
������
������
����������
4 Press SEL The screen displays the name and number The cursor appears at the end of the
name Use and the dial pad keys to edit the name Press SEL to move on to edit the number
,
Use to backspace and make corrections Press SEL to move on to edit the distinct ring tone
Follow steps 7 through 9 in Storing an Entry in the Directory
Delete a directory entry
1 Press until the screen displays DIRECTORY
2 Press or to scroll alphabetically through entries
-OR-
Press the dial pad key for the first letter of the entry to be deleted.
3 When the screen displays the desired entry, press SEL Then press until ERASE flashes.
21
Directory
�����
�����������
����������
4 Press SELECT The screen displays ERASE NO YES and the number The current setting
flashes.
5 Press until YES flashes.
6 Press SEL. You will hear a confirmation beep.
Dial a directory number
1 Press The screen displays DIRECTORY
2 Press or to scroll alphabetically through the entries
-OR-
Press the dial pad key for the first letter of the entry to be dialed.
3 Press TALK to dial the displayed directory number
22
Directory
Move a directory entry to speed dial
1 Press The screen displays DIRECTORY
2 Press or to scroll alphabetically through the directory
-OR-
Press the dial pad key for the first letter of the entry to be
moved
3 When the screen displays the entry to be moved, press SEL
����������������
Then press until SPEED flashes.
����������
4 Press SEL The screen displays ENTER 1-9 and the
number
5 Press the key (1 through 9) to move this entry from the
directory into speed dial and assign it to memory A
confirmation tone will sound. A location number (1 through
9) will be displayed with this entry
23
Caller ID
����������������
•
When repeat
caller ID (CID)
data arrives, the
newest date,
time and caller
ID information
overwrite the
old information,
and is displayed
during CID
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����
Call log
review
When the memory is full, the oldest call information is deleted to make room for new incoming call
information. For each incoming call, the screen displays the following information between the first
and second rings:
•
Press OFF
anytime to exit
call log
•
•
•
•
The caller’s name (up to 15 letters are sent by your telephone company)
The caller’s area code and telephone number (up to 11 digits)
The time and date of the call
The repeat Tag (
) in the upper right corner, indicating this party has called more than once
Review call log
1 Press to view call Log
2 Use or to scroll through entries in the call log Press to scroll down towards older entries
Press to scroll up towards newer entries
24
Caller ID
Remove records from call history
Removing a Specific Entry:
1 Locate the record to be deleted from the call log
2 Press CHAN/REMOVE A confirmation tone will sound.
Removing All Entry:
1 With the Handset in idle (off) mode, press and hold CHAN/REMOVE The screen displays ERASE
ALL NO YES. The current choice flashes.
2 Pres until YES flashes.
3 Press SEL. A confirmation tone will sound.
Dial a displayed number
1 Locate the desired record in the call log
2 If you wish to change how the number is dialed, press # The
595-9511
screen displays all dialing sequences available for this entry
1-595-9511
(1 + area code + number; area code + number; number only;
800-595-9511
1+ number) The dialing options are:
1-800-595-9511
3 Press SEL Press until DIAL flashes.
4 Press SEL again The number is automatically dialed
-OR-
When the number is correctly displayed for dialing, press TALK.
Store a call log entry in the directory
1 Locate the desired entry in the call Log to be stored in the directory
2 If you wish to change how the number is stored, press # The screen displays all dialing
sequences available for this entry (area code + number; 1 + area code + number; number only;
1 + number)
3 Press SEL, then press until PROGRAM flashes.
25
Caller ID
•
When the
PROGRAM
DIAL
memory is full, the
screen displays
MEMORY FULL,
an error tone
800-595-9511
OLD
28 5/01 5:40PM
sounds and no
new number can
be stored unti an
existing entry is
deleted
4 Press SEL The screen displays the number and name The cursor appears at the end of the name
Use and the dial pad keys to edit the name Press SEL to continue and edit the number Use
to backspace and make corrections Press SEL to confirm.
5 Follow steps 7 through 9 in Storing a directory entry.
,
Display screen messages
Screen displays:
When:
The other party is blocking name and/or number
information
PRIVATE
Your phone company is unable to receive
information about this caller’s name and/or
number
UNKNOWN
This caller has called you more than once
* (after name)
26
Ringer options
In addition to four traditional ringer options and ringer off, your gz2335 or gz2338 handset
has thirteen popular pre-programmed ring tones
Traditional Ring Options:
Ringer 1
Ringer 2
Ringer 4
Ringer 3
Ringer OFF
Pre-programmed Ring Tunes:
1. Rotary
3. Bark
5. Metal
2. Siren
4. Hip-Hop
6. Rock
7. Monster 8. Fur Elis
9. Num 40 10. T March
11. Charge 12. Joy
13. B_Day
27
Headset operation
Your phone handset is equipped with a 2 5mm head-
set jack for use with an optional accessory headset
for handsfree operation Model comes with gz2338 a
headset
•
Whenever a
compatible
headset is
connected to the
cordless handset,
the microphone
on the handset
will be muted to
alleviate the effect
of background
noise
If you’ve purchased the VTech gz2335 and wish to
obtain a compatible headset must purchase it sepa-
rately To purchase a headset, visit us on the web
at www vtechphones com or call VTech Customer
Service at 1-800-595-9511
Once you have a compatible 2 5mm headset, locate
the headset jack on the side of the handset Connect
the plug on the headset cord to the jack (under a
small rubber flap) on the cordless handset. The plug
should fit securely. Do not force the connection.
Belt clip
Your phone is also equipped with a detachable belt
clip Align the pins on the inside edge of the clip with
the notches on the sides of the handset The belt
clip should snap securely into place Do not force the
connection
28
Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications
Canada Ltd at 1-800-267-7377
Problem
Suggestion
My phone doesn’t
• Make sure the power adaptor is plugged in
work at all
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack
• Disconnect the power adaptor for a few minutes, and then reconnect it
• Charge the battery in the handset for 16 hours For optimum daily performance, return the
handset to its base when not in use
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• You may need to purchase a new battery, please refer to the battery secions in this user’s
manual
I cannot get a dial
• Try all the suggestions above
tone
• Move the handset closer to the base You might have moved out of range
• Your line cord might be malfunctioning Try installing a new line cord
• If the previous suggestions do not work, disconnect the base unit from the telephone jack and
connect a different phone If there is no dial tone on that phone either, the problem is in the
wiring or local service Contact your local telephone company
29
Troubleshooting
Problem
Suggestion
I cannot dial out
• Make sure there is a dial tone before dialing It is normal for handset to take a second or two
to find the base and produce a dial tone. Wait an extra second before dialing.
• Make sure the phone is set to the correct dial mode for the type of service that you have (pulse
or touchtone) Refer to the Installation section of this user’s manual to set the dial mode
• If the other phones in your home are having the same problem, the problem is in your wiring
or local service Contact your local telephone company
• Eliminate any background noise Noise from a television, radio or other appliance may cause
the phone not to dial out properly. If you cannot eliminate the background noise, first try muting
the handset before dialing, or dialing from another room in your home with less background
noise
My handset beeps
five times and isn’t
performing normally
• Make sure the power adaptor is securely plugged into the base Plug the unit into a different,
working outlet not controlled by a wall switch
• Move the handset closer to the base It might have been moved out of range
• If the handset is in its base and the charging light does not light, refer to Charge Light is Off
in this troubleshooting guide
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• Other electronic products can cause interference with your cordless phone Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
30
Troubleshooting
Problem
Suggestion
CAN’T CONNECT
displays on my
handset
• Move the handset closer to the base You might have moved out of range
• If the handset is in its base and the charging light does not light, refer to the charge light is off
in this troubleshooting guide
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• Other electronic products can cause interference with your cordless phone Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
The battery does not
• Charge the battery in the handset for 16 hours For optimum daily performance, return the
hold a charge
handset to its base when not in use
• You may need to purchase a new battery, please refer to the battery sections in this user’s
manual
• Your phone might be malfunctioning Please refer to the Warranty section of this user’s manual
for further instruction
If you subscribe to DSL If you hear noise during conversations and/or your caller ID features are not functioning properly,
service
install a noise filter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise filter.
My Caller ID isn’t
• Caller ID is a subscription service You must subscribe to this service for this feature to work
working
on your phone
• Your caller must be calling from an area that supports caller ID
• Both you and your caller’s telephone companies must use caller ID compatible equipment
31
Troubleshooting
Problem
Suggestion
I get noise, static,
or weak signal even
when I’m near the
base
• Press the CHAN button while on a call until the interference has been eliminated
• Other electronic products can cause interference with your cordless phone Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone It is normal to experience static
on your phone while the microwave is running Do not install this phone in the same outlet or
near the microwave
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
• Relocate your phone to a higher location The phone will likely get better reception not installed
in a low area
• If the other phones in your home are having the issue, the problem is in your wiring or local
service Contact your local telephone company (charges may apply )
I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone If you
using my phone
still hear other calls, the problem is probably in your wiring or local service Call your local
telephone company
I hear noise in the
handset, and none of
the keys or buttons
work
• Make sure the power cord is plugged in
32
Troubleshooting
Problem
Suggestion
My handset does not
ring when I receive
a call
• Make sure you have the ringer activated Refer to the section(s) on ringer selection in this
user’s manual
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
Make sure the power cord is plugged in
• You may be too far from the base unit
• Charge the battery in the handset for 16 hours For optimum daily performance, return the
handset to its base when not in use
• You may have too many extension phones on your telephone line to allow all of them to ring
Try unplugging some of the other phones
• The layout of your home or office might be limiting the operating range. Try moving the base
to another location, preferably on an upper floor.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service Contact your local telephone company (charges may apply )
• Test a working phone at the phone jack If another phone has the same problem, the problem
is the phone jack Contact your local telephone company (charges may apply )
• Other electronic products can cause interference with your cordless phone Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Your line cord might be malfunctioning Try installing a new line cord
33
Troubleshooting
Problem
Suggestion
My calls fade or cut in
and out while I’m using
my handset
• Press the CHAN button while on a call until the interference has been eliminated
• Other electronic products can cause interference with your cordless phone Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone It is normal to experience static
on your phone while the microwave is running Do not install this phone in the same outlet or
near the microwave
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
• Relocate your phone to a higher location The phone will get better reception not installed in
a low area
• If the other phones in your home are having the issue, the problem is in your wiring or local
service
The charge light is off • Clean the handset and base charging contact each month using a pencil eraser or cloth
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• Your phone might be malfunctioning Please refer to the Warranty section of this user’s manual
for further instruction
34
Troubleshooting
Problem
Suggestion
Common cure for
electronic equipment
If the unit does not seem to be responding normally, then try putting the handset in its base If it
does not seem to respond, do the following (in the order listed):
1 Disconnect the power to the base
2 Disconnect the handset battery, and spare battery, if applicable
3 Wait a few minutes
4 Connect power to the base
5 Re-install the battery(ies)
6 Wait for the handset to re-establish its link with the base To be safe, allow up to one minute
for this to take place
35
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care
Avoid rough treatment
Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it
Avoid water
Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain, or handle it with wet hands Do not install your base unit near a sink, bathtub or shower
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety, use caution when using electric appliances during storms
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or
cleaning solvents of any kind
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your base unit should fall into water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords
Warranty
What does this limited warranty cover?
•
The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all accessories provided by
VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in
accordance with operation instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America
What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
•
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product If we repair this
product, we may use new or refurbished replacement parts If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design VTech
will return repaired or replacement products to you in working condition VTech will retain defective parts, modules, or equipment Repair or replacement of Product, at VTech’s option, is
your exclusive remedy You should expect the repair or replacement to take approximately 30 days
How long is the limited warranty period?
•
The limited warranty period for the product extends for ONE (1) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited
warranty This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b)
the time remaining on the original one-year warranty; whichever is longer
What is not covered by this limited warranty?
This limited warranty does not cover
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid
intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3 Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
4 Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
36
Warranty
5 Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6 Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental
purposes ); or
7 Product returned without valid proof of purchase (see 2 below); or
8 Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit
How do you get warranty service?
•
To obtain warranty service in the United States of America, call 1-800-595-9511 for instructions regarding where to return the Product Before calling for service, please check the user’s
manual A check of the Product controls and features may save you a service call
•
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport
of Product (s) to the service location VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid VTech assumes
no risk for damage or loss of the Product in transit
•
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the
cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;
2 Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3 Provide your name, complete and correct mailing address, and telephone number
Other Limitations
•
This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other
warranties for this product The warranty exclusively describes all of VTech’s responsibilities regarding the product There are no other express warranties No one is authorized to make
modifications to this limited warranty and you should not rely on any such modification.
State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from
date of purchase Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you
•
In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or
other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1 Read and understand all instructions
2 Follow all warnings and instructions marked on the product
3 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning
4 Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool)
5 Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage
37
Important safety instructions
6 Slots and openings in the back or bottom of the base unit and handset are provided for ventilation To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper
ventilation is not provided
7 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home, consult your dealer or local power
company
8 Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it
9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than specified access
doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12 Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
A When the power supply cord or plug is damaged or frayed
B If liquid has been spilled onto the product
C If the product has been exposed to rain or water
D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions, as improper adjustment of
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation
E If the product has been dropped and the base and/or handset has been damaged
F If the product exhibits a distinct change in performance
13 Avoid using a telephone (other than cordless) during an electrical storm There is a remote risk of electric shock from lightning
14 Do not use the telephone to report a gas leak in the vicinity of the leak
15 Only put the handset of your telephone next to your ear when it is in normal talk
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules These requirements
are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications However, there is no guarantee that interference will not occur in a particular installation If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
*
*
*
*
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
38
FCC, ACTA and IC regulations
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product
This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The base unit shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA) The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA A compliant
telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines See Installation Instructions in the user’s manual
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your local telephone company
This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents For repair procedures, follow the instructions outlined under the Limited Warranty
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service The telephone company is required to notify you before
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.
The telephone company is required to notify you if such changes are planned
If this product is equipped with a corded or cordless handset, it is hearing aid compatible
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
*
Remain on the line and briefly explain the reason for the call before hanging up.
*
Perform such activities in off-peak hours, such as early morning or late evening
Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the device
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
39
The RBRC® Seal
The RBRC® Seal on the nickel-cadmium battery indicates that VTech Communications, Inc is voluntarily
participating in an industry program to collect and recycle these batteries at the end of their useful lives,
when taken out of service within the United States and Canada
The RBRC® program provides a convenient alternative to placing used nickel-cadmium batteries into the
trash or municipal waste,which may be illegal in your area
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the
RBRC® program or at authorized VTech product service centers Please call 1-800-8-BATTERYTM for information on Ni-Cd
battery recycling and disposal bans/restrictions in your area VTech’s involvement in this program is part of its commitment
to protecting our environment and conserving natural resources
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.
40
Technical specifications
Enhanced 2.4GHz Technology - Dual band transmission combines the best of 2 4GHz and 900MHz technologies, providing
enhanced performance over standard cordless telephones
Frequency Control
Transmit Frequency
Crystal controlled PLL synthesizer
Base: 2410 2-2418 9 MHz
Handset: 912 75-917 10 MHz
Receive Frequency
Base: 912 75-917 10 MHz
Handset: 2410 2-2418 9 MHz
Channels
30
Nominal Effective Range
Maximum power allowed by the FCC and IC Actual operating range
may vary according to environmental conditions at the time of use
Size
Handset: 167mm X 57mm X 37mm
Base: 131mm X 130mm X 84mm (including antenna)
Weight
Handset: 130 grams
Base: 165 grams
Power Requirements
Handset: 400mAh Ni-Cd Battery
Base: 9V AC @ 250mA
Memory
Directory: 20 Memory locations include 9 memory for speed dial, up to
24 digits, 15 characters per location
Caller ID: 45 Memory locations
41
Index
speed dial 23
A
F
Additional information 29-40
FCC, ACTA and IC
regulations 38
N
B
Noise filter 7
Base features 10
Basic operation 11-28
Belt clip 28
G
Getting started 4-10
O
Operating range 13
H
C
Handset features
9
P
Call log 24
Caller ID 24
Headset operation 28
Parts checklist
4
Choose a location
6
I
R
Connection
7
If you subscribe to DSL
Re-assign speed dial
locations 18
Removable handset and base
plates 8
Remove records from
call history 25
Review call log 24
Ringer options 27
service
7
D
Important safety instructions 37
Index 42
Install handset battery
Installation 5-8
Delete a directory entry 21
Delete a speed dial entry 17
Dial a directory number 22
Dial a displayed number 25
Dial a speed dial number 18
Dial mode 12
5
Internet
7
L
Directory 19
Displaying screen
Language 13
Low battery warning
S
6
Set date and time 11
Set handset ringer 11
Speed dial 15
messages 14,26
DSL
7
M
Maintenance 36
Move a directory entry to
Store a call log record in the
directory 25
E
Edit a directory entry 21
42
Store a directory entry 19
Store a speed dial entry 15
T
Technical specifications 41
Telephone operation 12-14
Temporary tone dialing 12
The RBRC® Seal 40
Troubleshooting 29
W
Warranty 36
43
VTECH TELECOMMUNICATIONS LTD
A member of THE VTECH GROUP OF COMPANIES
Distributed in the U S A by VTech Communications, Inc Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada Ltd , Richmond, B C
Copyright ©2006 for VTECH TELECOMMUNICATIONS LTD
Printed in China
91-000632-010-000
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